You get a notification when a trip is assigned to you. It also appears under Trips. Open it and work down the screen.
- Tap Confirm assignment. This tells the office you have seen it. Do it as soon as you can — unconfirmed trips get chased.
- When you set off, tap Start trip.
- When you reach the pickup, tap I've arrived.
- When the passenger is in the car, tap Passenger on board.
- At the destination, tap Complete trip and follow the next article.
What is on the trip screen
- Navigation buttons for the pickup, every stop, and the drop-off. They open your usual maps app.
- Call and message buttons for the passenger.
- Passenger count, luggage, and vehicle.
- For airport pickups: whether it is a meet and greet or curbside, and a link to the live flight.
- Pickup notes and special instructions from the office.
The signature request
If your passenger has not yet signed the company's service agreement, a banner asks you to collect it on your phone. Hand them the phone to sign, or skip it and give a reason. It does not stop you running the trip.