The passenger does not show
Wait as long as your company's policy says. Call and message from the trip screen first. If they still do not appear, use Mark no-show and confirm.
An accident or a breakdown
- Make sure everyone is safe and call emergency services if you need them.
- Open Incidents from the More menu and tap Report.
- Pick what happened — collision, near miss, medical, breakdown, traffic violation, damage, or other.
- Describe it. Add the vehicle, the trip if it relates to one, and any other party's details.
- Take photos. You can add up to ten straight from your camera.
- Submit. Your office is notified immediately, and you can follow the status from the same screen.
Something left in the car
Open Lost & Found from the More menu, pick the trip, describe the item, and add a photo. The office takes it from there and contacts the passenger.
Messages from the office
Broadcasts from your dispatcher land as a notification and are kept under Messages. Check there if you think you missed one.