Asking for a change
- Open the trip from your account or from the link in your confirmation email.
- Choose to request a change.
- Update the pickup, drop-off, time, or passenger numbers, and say why.
- Send it.
Changes are not applied on the spot. Your company reviews them, because a new address or time can change the price. You hear back once they have. You can only have one request open at a time, and only before the trip starts.
Cancelling
- Open the trip and choose to cancel.
- Any fee is shown before you confirm anything, along with how close to pickup you are.
- Give a reason and confirm.
If your driver arrives and cannot find you, the trip may be recorded as a no-show and a fee may apply. Calling the driver from the tracking page is usually the fastest way to avoid it.