Change requests
When a customer asks for a change from their portal or an email link, it does not apply itself. The request appears on the trip's detail page for you to approve or reject, because a new address or time usually changes the fare.
Cancellations
- Open the trip and cancel it.
- The fee is worked out from the tiers you set at /admin/settings/cancellation, based on how close to pickup you are.
- If the customer has a card on file, the fee charges automatically. If not, it stays as a balance owing.
- The customer gets a cancellation email. If a driver was assigned, they get one too, showing any compensation they are owed.
No-shows
The driver marks the no-show from the roadside, but that does not charge anything. It raises an alert on your side and leaves the fee for you to decide.
- You get an alert that a no-show fee is waiting for review.
- Open the trip and set the fee — your default comes from your cancellation settings, and you can change it.
- Confirm it. Only then does the customer's no-show email go out.