Operator guide
Owners, dispatchers, and office staff
Set up your company, take bookings, dispatch drivers, and get paid. Everything you do from the admin side of LiverySuite.
Getting started
- Create your account and companySign up, verify your email, and finish the three-step setup wizard.
- Finish the six setup stepsThe checklist on your dashboard that has to be done before you take real work.
- Connect Stripe so you can get paidLink your Stripe account to take card payments and run driver payouts.
- Set your ratesDistance, hourly, wait time, zone flat rates, add-ons, peak uplifts, and driver pay.
- Put the booking form on your websiteEmbed the widget, or send customers straight to your hosted booking page.
Every day
- Take a bookingCreate a reservation from a phone call or an email enquiry.
- Send a quote and turn it into a tripPrice a job, email it to the customer, and let them accept it themselves.
- Assign drivers and run the dispatch boardWork a day's trips, assign drivers in bulk, and catch conflicts.
- Follow a trip from Pending to SettledWhat each status means, who moves it, and what the customer is told.
- Handle changes, cancellations and no-showsReview customer change requests, cancel with the right fee, and settle a no-show.
People and fleet
Money and insight
- Get paid: invoices, statements and the pipelineBill a single trip, bill a corporate account monthly, and chase what is outstanding.
- Run payroll and pay your driversCheck a pay period, run it, and get money to drivers.
- Read your numbersRevenue, utilisation, demand patterns, and exports for your accountant.
- Set your payment, cancellation and contract policiesDecide when customers pay, what a late cancel costs, and what they sign.
- Move your data in from another systemBring contacts, vehicles, and trip history over by CSV.