Payment policy
/admin/settings/payment-policy decides how customers pay. Pre-trip settings run when you confirm a booking — take nothing, save a card for later, place a hold, or charge in full. Post-trip settings set the due date on invoices you send afterwards.
Cancellation policy
/admin/settings/cancellation holds fee tiers by how close to pickup the cancellation lands, your default no-show fee, and what the driver is compensated. Fees charge automatically when a card is on file. No-show fees always wait for you to review.
Service agreement
Upload your terms at /admin/settings/contracts. Passengers sign before their first confirmed trip, and the driver can also collect a signature in person if it has not happened yet.
Two more worth setting early: /admin/settings/notifications controls which emails go out and lets you edit the wording, and /admin/settings/email-defaults sets which status changes notify which people automatically.